Pro billing
Pro pricing, prepaid balance, service charges, cancellation and call limits.
The billing review shows whether Pro purchasing is available for your account.
AgentOwl provides email and voice for your agent. Receive email for free and add incoming voice calls on Pro, connected to your phone system or voice agent. Set up voice before arranging a paid number. Public self-service purchase availability is shown by your account. SMS/MMS, direct audio streaming and AgentOwl-hosted conversation have separate availability; a published rate alone does not activate them.
Platform fee and prepaid balance
The live pricing page and calculator show the current platform fee, included resources, usage rates, funding limits, and pricing effective date and version. The homepage, public pricing page and app Pricing tab show the same published customer prices. The pricing API also supports a historical UTC date (?as_of=2026-10-09) or an exact saved version (?version=pricing-2026-10-09-v1).
The planned offer combines a $5 monthly platform fee, plus applicable tax on that fee, with $25 of prepaid wallet funding. The funding credits the full $25 to the wallet without tax at funding. Usage and purchases draw from the wallet at accepted prices; applicable tax on those services is calculated and deducted later. Subscription renewals pay the platform fee and do not replenish the wallet. Manual top-ups will use the limits shown on the pricing page when available; there is no automatic top-up.
The purchase review identifies the price and terms versions you accept. The planned wallet terms are version pro-wallet-daily-tax-v2; they apply only to purchases that explicitly accept that version after the new offer is enabled. The earlier version pro-saas-no-unused-refunds-v1 remains available for its historical purchases and closed preview. Neither version rewrites an earlier accepted purchase. Pro purchase and manual top-ups are currently unavailable.
Managed Audio components
Managed AI, media streaming and a separate transcription service require an accepted price publication that includes those components. Earlier publications without them do not imply a zero price or authorize an added charge. The pricing page and calculator display only prices from the loaded publication; your account must separately be eligible for the selected service.
AI uses measured text/audio input and output tokens. Cached input tokens have separate categories: uncached input excludes the cached tokens already counted there. AI speech output is distinct from provider-generated notice/greeting TTS, which is measured in characters. A transcript emitted by the conversation model is not automatically another transcription service. Separate transcription is charged only when that service is selected and produces authoritative measured usage. Streaming is measured for each streamed leg; recording uses the captured recording duration. Transcription and streaming estimates accept measured seconds, while their rate cards show prices per minute.
The published managed Audio schedule is $4.40 per million
uncached text input tokens, $35.20 per million uncached audio input tokens,
$0.44 per million cached text or audio input tokens, $17.60 per million text
output tokens and $70.40 per million audio output tokens; separate live
transcription is $0.0187 per measured audio minute and media streaming is
$0.00385 per streamed leg-minute. These rates are in price version
pricing-20261019T020243Z-audio-v1, effective October 19, 2026. Publication
does not authorize charges under an earlier contract; your operation review
must show and save the version and quote you accept.
Recording and notice TTS continue to follow their accepted publication rather
than the historical trial's reservation estimates. Extended storage has no new
customer charge in this schedule.
Phone, messaging and registration charges
Phone, messaging and registration charges use the customer prices saved in your accepted pricing version. The calculator uses those same published rates; billing multiplies them by actual billable consumption. Provider-cost updates do not change those customer rates. The included phone-number rental is covered by the platform fee. New pricing requires a deliberate publication and applies only under the stated acceptance and effective-date rules. A publication does not rewrite historical quotes or charges. Previously accepted historical cost-plus agreements retain their original terms.
Activation covers one brand application and one campaign review. Their separate rate-table rows break down the activation total. Campaign fees and additional reviews are separate.
An extra number or a registration requires a quote and your acceptance before funds are reserved. Registration eligibility covers US businesses with an EIN and sole proprietors. Sole proprietors complete mobile identity verification before campaign registration.
Your account shows number possession and messaging registration separately. Texting requires an approved registration associated with your account and number.
Repeat carrier reviews and registration renewals each require their own accepted quote. Unexpected provider fees require internal review; they do not automatically increase an accepted fixed customer price. Late invoices under historical agreements remain subject to their original terms and require separate review and acceptance. Historical quotes, invoice charges and previous releases remain in your billing history.
Reserved funds and final charges
A reservation sets funds aside for an accepted operation. Your wallet shows balance, reserved funds, available funds and any amount owed separately. A reservation becomes a charge only when actual usage or a verified provider invoice is settled.
An operation with an uncertain provider outcome remains under review; it is never assumed to be unused. For prospective v1 SIP calls with both signed call-leg endings, a bounded financial closeout charges accepted measured components and releases the remainder 24 hours after the later saved deadline or last signed terminal receipt. Unknown components stay visible for investigation with no automatic customer charge, and late evidence does not automatically rebill the closed reservation. See SIP billing. The account also provides an operator recovery path for an unsent operation.
Usage reports show when activity remains pending. Reports and exports use UTC and exact amounts; displayed cents may have a disclosed rounding difference.
Call duration and concurrency
The default call duration is 10 minutes, and the default concurrency is 3 calls. You can choose a duration from 1 to 3,600 seconds and concurrency from 1 to 20 in Call settings.
AgentOwl's durable timer requests call termination at the funded deadline. Provider or platform delays can cause a call to end later. Final provider records determine actual billable usage. The overflow message handles calls admitted beyond the configured concurrency limit.
Cancellation, retained balance and refunds
Under the planned wallet terms, cancellation stops renewal at the confirmed paid-period end. The wallet balance is retained without expiry or forfeiture for later reactivation. Rented numbers and resources are released at that boundary and may not be recoverable. Scheduling cancellation does not release them early. An existing account may show different resource treatment under its accepted historical terms; review its Billing & plan page before changing it.
Under the planned wallet terms, unused wallet funds are not voluntarily refundable. Billing-error corrections, disputes and refunds required by law remain available through review; contact support@agentowl.dev.
Earlier purchases retain their accepted refund rights, including the right to request a refund of eligible unused, reconciled funds where promised. Review accounts for pending usage, reservations, provider reversals and disputes. Refundable amounts are shown for each payment. An account containing purchases under different refund policies requires support review. Card refunds use whole cents; any remaining fraction of a cent stays in the retained balance.
An account affected by delayed billing verification can recover from existing payment evidence. A verified renewal failure, dispute or debt has its own explanation and recovery action.
Tax, storage and availability
For the planned wallet offer, Checkout shows applicable tax on the platform fee before payment. Wallet funding itself is untaxed and credits its full principal. Usage and purchases may incur applicable tax when consumed; AgentOwl calculates and posts those amounts in daily batches, so a current balance can change after usage. Business buyers can provide a business tax ID where Checkout supports it; business use alone does not establish a tax exemption. Existing purchases retain their accepted tax and funding treatment.
Tax classification, customer service location and applicable registrations must be verified before live sales. The planned scope is the 50 US states and DC; service and tax eligibility still depend on the actual address and offering. Public purchasing remains gated.
The hosted inbound SMTP message limit is 1 MB (1,000,000 bytes), including headers and encoded attachments. New email content and managed attachments accepted after the October 16, 2026 rollout expire after 30 days; historical objects keep their existing expiry. Self-hosted attachment storage defaults to seven days with configuration up to 30 days, subject to separate parser bounds. Externalized payloads and managed work content have their own retention periods. See the Email channel and attachment documentation for the applicable facility. A universal 30-day email retention guarantee is not yet in force.
This page records approved package, funding, pricing, cancellation and timer choices. Live availability also requires published purchase terms, verified provider workflows and operational evidence.