Pro SaaS terms — v1

Owner-approved October 18, 2026; public Pro purchasing remains closed pending launch acceptance. Version marker: pro-saas-no-unused-refunds-v1. These terms apply only to purchases explicitly accepting this version. Approval of these terms does not establish worldwide tax or provider eligibility or an active public offer. They do not replace an earlier accepted contract. Material changes after acceptance require a new version; earlier purchases keep their accepted terms.

The service and availability

The seller is AgentOwl, US. Contact support@agentowl.dev for service and billing support.

The first Pro offer is voice-first AgentOwl SaaS for business and personal use. The package includes one US local phone number and the included email addresses shown in the accepted pricing version. Usage is separate. SMS/MMS, SIP transfer, custom domains and outbound email retain their stated preview or assisted scope; paying does not make an unavailable channel available or approve messaging registration. Availability and provider eligibility must be checked before sale. Worldwide sales are intended. A customer location or calling destination is available only where the required tax, service and provider eligibility checks have passed; a successful tax calculation alone does not establish eligibility.

Charges and defined usage credit

The first purchase is $30 before applicable tax: the $5 first monthly platform fee and $25 of defined AgentOwl SaaS usage credit. The platform fee renews monthly until cancellation takes effect. Renewals do not replenish credit. Usage and accepted additional-resource charges consume credit under the saved pricing version and its applicable verified quote. A saved cost-plus formula can produce different quotes as provider costs change; an already accepted call quote is not rewritten by a later price change. Additional purchases require the price, terms and any separate fees to be shown and accepted first. There is no automatic top-up or unattended credit purchase.

Selected Audio services

Managed AI, media streaming and any separately selected transcription service must appear in the pricing version and operation review you accept. Their absence from an earlier price version does not mean they are included for free or permit an additional fee. Model token categories, including cached input, are measured separately; cached tokens are excluded from the uncached input categories. AI speech output is separate from notice/greeting TTS. Model-generated transcript text alone does not authorize a second transcription charge. Recording, streaming and separate transcription use their own measured usage. Provider cost estimates and later invoices do not rewrite the accepted customer prices.

Tax and buyer information

The platform fee and defined SaaS usage are taxed at purchase under the applicable customer location, product classification and verified registrations. Checkout shows tax before confirmation. Tax is additional payment money and never usable credit. Spending already purchased credit does not charge a second tax on that purchase. Choose business or personal use accurately. Provide a business tax ID only where the business-ID field applies; it is not a request for a personal ID. A zero tax result is not a declaration that every sale or buyer is exempt.

Reservations, usage and service limits

An accepted paid operation may reserve credit before contacting a provider. Reserved funds are unavailable until the actual outcome and charges are verified; an uncertain outcome stays under review. Proven unused reservations are released. Calls are bounded by their funded deadline and account limits. AgentOwl requests termination at the deadline; provider or platform delays may end a call later. Final provider evidence determines billable usage. These terms promise neither an exact carrier cutoff nor uninterrupted service or a numerical recovery guarantee.

Cancellation and unused credit

Cancellation takes effect at the verified subscription period boundary shown in Billing & plan. It does not automatically refund or forfeit credit, release a number or create another account. Credit is retained for re-enrollment under the accepted policy. No new dormancy expiry or forfeiture is introduced by these terms.

For purchases explicitly accepting pro-saas-no-unused-refunds-v1, unused SaaS usage credit is not voluntarily refundable. This does not limit a refund or other remedy required by applicable law. Billing errors and disputed or erroneous charges retain a human review/correction path. Contact support@agentowl.dev; identify the payment and issue without sending full card credentials. Review accounts for pending usage, reservations, earlier reversals and disputes. Card corrections use whole cents; remaining fractional cents stay in the retained balance where applicable.

Earlier purchases retain their accepted refund rights, including reviewed unused-funds refunds where promised. Mixed policy purchases on one fungible wallet require support review; these terms do not silently convert historical refundable funds to nonrefundable credit.

Call recording, data and support

Live recording requires the approved provider-side announcement before capture and the applicable recording release checks. The selected announcement is “this call is recorded for quality purposes”. Its selection does not itself establish consent requirements for every calling region. Recording access, retention and deletion must follow the reviewed published policy for that data class. Carrier-held recordings, local call files, transcripts, email content and operational records are distinct. The selected future default for customer content is seven days, configurable. That selection requires verified enforcement and a published policy for each supported content class before it becomes an active promise. It does not shorten financial-record or backup retention, or establish that current provider/local copies already expire after seven days. Support is through support@agentowl.dev. No response time, staffed-hours or backup-contact guarantee is added here.

Availability and purchase acceptance

The owner approved the regional and customer wording in this version on October 18, 2026. Purchases still require verified regional tax and service eligibility, provider availability, and completed purchase, financial, customer-journey and recovery acceptance. The purchase review must show the exact pricing and terms versions before confirmation. Approval does not waive mandatory customer rights, create a registration or certify an unverified region. No governing-law choice or legal attestation is introduced by these terms.